Ifunanya C. Ojobe
I help property managers, real estate investors, and hospitality brands build scalable, efficient back-office operations — so you can focus on growing your portfolio, not firefighting.
"Exceptional hospitality is never accidental — it is driven by structured, efficient operational execution."
I am an experienced Virtual Assistant specializing in Short Term Rentals and Customer Relationship Support. I help property managers, real estate investors, and hospitality brands build scalable, efficient back-office operations.
Growing a property portfolio requires flawless operational execution. I bridge the gap between business owners and their clients by delivering responsive tenant and guest communication, managing end-to-end maintenance workflows, and maintaining rigorous administrative systems.
With a strong focus on relationship management and process optimization, I ensure your properties run seamlessly behind the scenes — protecting your brand's reputation, elevating guest satisfaction, and freeing you to focus on strategic growth.
What I Can Take Off Your Plate
Support across guest communication, listings, property operations, and administration.
Communication
- Manage guest inquiries across all channels
- Send timely check-in and checkout details
- Provide warm, professional guest support
Understand
- Align with house rules and host preferences
- Adapt to your brand style and guest expectations
- Handle unique situational guest requests
Organize
- Synchronize calendars and reservation databases
- Keep all your property listings and rules current across all sites
- Structure administrative files and record-keeping
Coordinate
- Schedule turnover cleaning and inspections
- Dispatch maintenance vendors for repairs
- Manage keyless access and smart lock entry codes
Follow-up
- Track maintenance resolutions to completion
- Encourage post-stay guest reviews
- Monitor overall listing performance metrics
Experience
how the work breaks downShort Term Rentals & Customer Support Virtual Assistant
Tenant & guest communication · maintenance coordination · administrative systems · CRM support
Operations & Administrative Support
- Streamlined daily administrative workflows, inbox management, and calendar scheduling for multi-property portfolios.
- Managed multi-platform listing details and calendar synchronizations to eliminate double-bookings and operational overlap.
- Organized back-office files, lease documentation, and client records into structured database systems.
Tenant & Customer Relationship Management
- Served as the primary point of contact for tenant and guest inquiries, delivering prompt, professional support to ensure high retention and satisfaction.
- Drafted clear communication templates and standardized operating procedures for routine inquiries and guest onboardings.
- Handled issue escalation and conflict resolution with empathy and diplomacy, preserving client and property reputation.
Maintenance & Operations Logistics
- Oversaw the end-to-end maintenance intake process, from tenant submission to dispatching external vendors and verifying task completion.
- Maintained vendor communication logs to track repair costs, timelines, and service quality.
- Logged work orders and handled emergency issue escalations promptly.
Education
academic backgroundBachelor of Science, Applied Microbiology
Skills
strengths at a glanceTools
the stack I run onProductivity
Task & Workflow
STR & Property Research
Short Term Rental Systems
Revenue & Pricing
Lead Generation
Projects
recent workAirbnb Listing Optimization
Project
Enhanced listing titles, photos, descriptions, house rules, and SEO keywords for maximum visibility on search algorithms.
Result
Increased listing click-through rates, boosted search ranking, and improved booking conversion rates.
Property Sourcing & Lead Generation
Project
Executed targeted outreach campaigns and market research to identify high-converting short-term rental properties and owner prospects.
Result
Built a pipeline of qualified property leads and delivered actionable outreach lists for host portfolio expansion.
Guest Communication Workflow & Automation
Project
Built end-to-end communication systems including pre-arrival templates, digital welcome guides, and fast issue-resolution protocols.
Result
Reduced response times and consistently maintained high guest review ratings.
STR Property Research & Market Analysis
Project
Performed detailed revenue, pricing, and occupancy rate evaluations against local market competitors.
Result
Enabled strategic pricing adjustments and maximized average daily rates.
Delegate the Details, Focus on Growth
Tell me which tasks are consuming your daily focus, and let's discuss how I can seamlessly handle them for you.
Ready to take some tasks off your plate?
Focus on scaling your property business while I manage the details behind the scenes. From guest communications and calendar syncing to listing optimization and daily admin, I ensure your operations run seamlessly.